I worked with Jess today and she provided the best customer service experience. She went so far above and beyond that I wanted to give her credit. I came in because my glasses were broken, and I needed a replacement pair. There was an issue with my insurance, so Jess spent considerable time working with her billing department and management to get the issue squared away for me. She was able to fully utilize my insurance benefit which saved me hundreds of dollars. Furthermore, she worked with the staff to salvage my blue light lenses from my broken pair of glasses and got them installed in a new set of frames that were the same brand and style as my broken frames, which again saved me a lot of money. She was so friendly and helpful the entire time, and I could not have been more happy with my experience. Thank you so much Jess! You went above and beyond to help me out and I am so grateful. It was wonderful working with you, and you demonstrated a high level of servant leadership with a wink and a smile. I cannot say enough nice things about my positive experience. I have already told three people close to me about how well I was treated, and I hope this review reaches many more. It is so rare to find the level of care, help, and genuine kindness that I received today. Keep up the good work!